Handmade Card Studio

I accept all major debit/credit cards, Paypal and Paypal Credit.

As I make all of my products by hand, please allow the time needed to prepare your order for dispatch.

The usual timescales are as follows. Custom orders may take a little longer.

• Cards - 2 to 3 working days, plus shipping time.
• Frames - 5 to 10 working days, plus shipping time.

The usual timescales are detailed below. These may be affected slightly around busy periods such as Christmas time. Please consider this when placing an order and ensure you allow plenty of time for it to arrive.

Cards - Royal Mail

Delivery within the UK.

• Royal Mail 1st Class - Usually 1 to 2 working days from dispatch.
• Royal Mail 2nd Class - Usually 2 to 3 working days from dispatch.

Delivery to Europe, USA and Australia.

• International Standard - Usually 6 to 7 working days from dispatch.

Frames - Evri

Delivery within the UK only.

• Evri 2 to 3 day delivery.

Once dispatched, I will send you tracking details to enable you to track your parcel via the Evri app. You can leave delivery instuctions in the app or redirect your delivery.

I always ensure products are well packaged before they are dispatched.

I use good quality cardboard, eco friendly bubble wrap and eco friendly packing paper and I mark all parcels with 'Do Not Bend' and 'Handle with Care' Stickers.

I like to be certain all parcels are well protected during their journey to ensure they reach you in perfect condition.

For a full refund, please cancel personalised orders within the 24 hour timeframe.

Personalised items cannot be refunded outside of the 24 hour timeframe due to the time and cost of materials which may have already been incurred to prepare your order.

Please refer to my full terms and conditions regarding the full refund policy.

I am happy to accept returns, exchanges of non-personalised items providing that you:

Contact me at the Handmade Card Studio within: 14 days of delivery
Return the item(s) back to me at the Handmade Card Studio in their original condition within: 30 days of delivery.

Unfortunately, I cannot accept returns or exchanges for the following items, unless they arrive damaged or defective:

• Customised or personalised orders
• Items on sale
• Personalisation errors (unless the error is made by me).

If for any reason any items were to arrive damaged or defective, I would rectify any issues straight away with the choice of either a replacement or a full refund.

Yes it certainly can!

If there is a particular card that you like which is not listed for the occasion you are after, you can place your order for the card and add a message within the personalisation box. Please add the exact text you would like to appear on the front of the card, both for the occasion and the personalisation.

In most cases, you can request a different colour to the one shown in the listing. However, this will depend on the product and the design. It is best contact me first to discuss your requirements prior to ordering and I will then look to see what can be done.

I have lots of customers who ask me for the scooter cards to be made in a particular colour to match the recipients actual scooter; this is a good example of something I can accommodate easily.

If you have entered the incorrect details for an order or missed something off, please let me know as soon as you possibly can, ideally within 24 hours of placing your order. - Click on this link to send me an email.

If I spot something on your order that does not look quite right with information you have entered, I will always contact you to double check it before I make a start on your order.  Please note that in these circumstances, your order could be delayed slightly if I need to wait for clarification on your order. So, if you are in a hurry, please keep an eye on your emails in case I do need get in touch with any questions and get back to me as soon as you possible can.

I will only use the information you provide me with to fulfil your order, such as your name, postal address, and order details. I may also share those details with my website provider Create.net and delivery companies such as Royal Mail to enable me to ship your order.

Please note: I will never see your payment information, such as your credit or debit card number. This information is stored securely by Worldpay Online Payments.

To read my full terms and conditions, please click the link at the top of the page.