Terms and Conditions

Postage and Packing

I will always try to use recycled cardboard for packaging wherever possible. I believe it is helpful to the environment, saving in landfill space. I also use eco friendly bubble wrap and continue to use recycled brown roll to wrap my parcels.

I will always ensure products are well packaged before dispatching to you so they are well protected during their journey to reach you in perfect condition. If however you have any issues once your item arrives please do not hesitate to get in touch using the contact form at the bottom of this page.


Returns and Exchanges

I am happy to accept returns, exchanges and cancellations of non-personalised items providing that you:

Contact me within: 14 days of delivery
Return item back to me at the Handmade Card Studio in its original condition within: 30 days of delivery.

Unfortunately, I cannot accept returns or exchanges for the following items, unless they arrive damaged or defective:

  • Customised or personalised orders
  • Items on sale
  • Personalisation errors (unless made by me).


Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you have any problems with your order please contact me and the upmost will be done to rectify any issues as soon as possible.


Payment and Delivery

Processing time:

The time I need to prepare an order for dispatch varies. For details, please see individual items.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply and I cannot be responsible for any delays due to customs.

Payment options:

I accept all major debit/credit cards via Worldpay.
Worldpay keeps your payment information secure, the Handmade Card Studio will never receive your debit/credit card information.

I also accept Paypal and Paypal credit.


Warnings and Disclaimers

Handmade Cards:

Some cards have buttons, beads and embellishments which can become detached over time posing a potential choking hazard to babies and small children. You are responsible for ensuring cards are displayed safely and out of reach of babies and small children under 3 years. 


All frames from the Handmade Card Studio have a glass front. You are responsible for ensuring they are displayed safely and securely and are kept well out of reach of babies and small children under 3 years.


Handmade Card Studio Privacy Policy

Information I Collect

At the Handmade Card Studio, your privacy is respected. I will only use your information provided to fulfil your order, (which you authorised the Handmade Card Studio to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom card order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Create.net. I share information with my website provider Create as necessary to provide you my services and comply with my obligations..
  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies which include Evri and Royal Mail. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


Private Sign

How to Contact Me

For the purposes of EU law, I Claire Fitzpatrick at the Handmade Card Studio is the data controller of your personal information. If you have any questions or concerns, you can contact me using the form below.

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Owner, Designer, Maker

Claire Fitzpatrick

Manchester, UK